Introduction
SOL INCINERATOR ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solincinerator.ca (the "Site") or use our services, including ordering food through our platform.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use the Site, and information from third-party sources, as described below.
Information You Provide to Us
We may collect the following types of information when you provide it to us:
- Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, email address, phone number, and delivery address.
- Payment Information: When you make a purchase, we collect payment information such as credit card details or other financial information necessary to process your payment. Please note that we use secure third-party payment processors, and we do not store complete credit card information on our servers.
- Order Information: When you place an order, we collect information about the items you purchase, delivery preferences, and any special instructions.
- Communications: When you contact us directly, we may collect information about your communication and any information you provide in your messages.
Information We Collect Automatically
When you use our Site, we may automatically collect certain information, including:
- Usage Information: We collect information about your interactions with the Site, such as the pages or content you view, your searches, and other actions on the Site.
- Device Information: We collect information about the device you use to access the Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect precise location information from your device to provide location-based services such as delivery availability.
- Log Information: We automatically collect log information when you use the Site, including your IP address, browser type, access times, pages viewed, and the page you visited before navigating to our Site.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and to better understand how you use our Site. For more information about our use of these technologies, please see our Cookie Policy section below.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders, including delivery of food items
- Create and maintain your account
- Provide, maintain, and improve our services
- Communicate with you about orders, promotions, events, and other news related to SOL INCINERATOR
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities in connection with the Site
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience on the Site, including providing content or features that match your interests
- Process and deliver contest entries and rewards
- Comply with legal obligations
Sharing of Information
We may share your personal information in the following circumstances:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, delivery services, data analysis, email delivery, hosting services, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Rights: We may disclose your information to protect the safety, rights, property, or security of SOL INCINERATOR, our services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop any activity we consider illegal, unethical, or legally actionable.
- With Your Consent: We may share your information with third parties when we have your consent to do so.
Cookie Policy
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us know which pages are the most and least popular and see how visitors move around the Site.
- Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting/Advertising Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
Managing Cookies
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information about cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the Site within a secure environment.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to withdraw consent where we rely on consent to process your information
- The right to object to our processing of your personal information
- The right to request restriction of processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
Account Information
You may update, correct, or delete your account information at any time by logging into your account or contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
Marketing Communications
You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Children's Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.
Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
